Junior Technician

Website Evergreen Park School District 124

TITLE:  Junior Technician
LICENSURE:  Not Applicable
TERMS OF EMPLOYMENT:  12 – Month
FLSA STATUS:  Non-Exempt
REPORTS TO:  Director of Technology
SUPERVISORY RESPONSIBILITIES:  Not Applicable
PRIOR EXPERIENCE:  1-3 years in technical support
EVALUATION:  Evaluated by the Director of Technology

JOB GOAL:
Responsible for providing end user support along with software, hardware, network, and telephone assistance. Relies on
experience and judgment as well as pre-established procedure and instructions to identify, research, and resolve technical
problems presented through Help Desk tickets. Documents, tracks and monitors problems to ensure timely resolution.

ESSENTIAL DUTIES:
● Answers and directs calls for the Technology Department.
● Actively address Help Desk tickets, prioritize their resolution, and communicate resolution in a timely manner.
● Provides Chromebook repair support (batteries, screens, keyboards etc.) for Chromebook devices.
● Coordinate warranty repairs for Chromebooks. Diagnose warranty eligible devices, submit for pickup, and evaluate devices
returned from repair for redistribution.
● Coordinate and expedite student device replacement.
● Assist with inventory tracking and input.
● Maintain accurate inventory records.
● Maintain accurate key fob access system.
● Assist with the annual cleaning and preventive maintenance of district computer equipment.
● Participate in district technology meetings as required.
● Operate in coordination with other department staff and Director.
● Perform other duties as assigned
QUALIFICATIONS:
● High school diploma or equivalent
● 1-2 years of experience in customer service or technical support
● Excellent written and verbal communication skills
● Strong organizational and time management skills
● Proficiency in Microsoft Office Suite / Google Application Suite
● Experience in managing multiple projects
● Strong problem-solving skills
● Experience in troubleshooting and resolving technical issues
● Ability to multitask and work independently
● Ability to handle difficult customers and situations with tact and professionalism
● Attention to detail and accuracy

To apply for this job please visit phl.applitrack.com.